VMWare View 4.5 Information - Debug for Networking Server 2008 Firewall

When installing VMWare View manager on Windows 2008 STD, you will need to disable firewall or make sure all the neworking ports are open related to View. ALthough View tries to open the ports, 4001 and 8009 are still blocked. Below is some information regarding testing out the ports from the Base Windows 7 image and the VIew Manager on WIndows 2008.

 

Connecting to the virtual desktop from the VMware View Client fails with the error: Virtual Desktop in not available

Symptoms

• Connecting to the virtual desktop from the VMware View Client fails
• You see the error:
  
  Virtual Desktop is not available
• When viewing the virtual desktop in the View Admin console in Desktop Sources View, the virtual machine status shows as:
  
  Waiting for Agent

Resolution

This issue may occur if:

• The Agent is not installed or if the version is not the same as the Connection Server.
• The virtual desktop cannot communicate with the Connection Server over port 4001.

To resolve this issue, ensure that the Agent is installed and that the version is the same as the Connection Server.

 

If installing the correct version of the Agent does not resolve this issue, verify that the Virtual Desktop can communicate to the Connection Server over port 4001.

 

Ports required from Client to Agent without Security Server are:

• 3389 - RDP  
• 50002 - PCoIP 
• 4001 -JMS

Port required from Client to Agent with Security Server is: 

• 80 - HTTP & 443 to Security Server

 To verify that the virtual desktop can communicate to the Connection Server over port 4001:

1. Click Start > Run, type cmd, and click OK.
2. Run this command to perform a netstat on the Virtual Desktop:
   netstat -an
   If there is a connection between the local address and the Connection Server, the output looks similar to:
   Proto Local Address                    Foreign Address                   State
   TCP   "IPOfVirtualMachine:random Port" "IP of the Connection Server:4001 ESTABLISHED
   -------------------------------------------------------------------------------
   Note: Connectivity can be also tested by performing a netstat on the Connection Server. In this case, the output looks similar to:
   Proto Local Address                     Foreign Address                  State
   TCP   "IP of the Connection Server:4001 "IPOfVirtualMachine:random Port" ESTABLISHED
   -------------------------------------------------------------------------------
3. Run this command to test if the port is open and accessible from the virtual desktop:
   
   telnet <ipaddress> 4001
   
   If you receive a connection error, check for a firewall enabled on the virtual desktop, Connection Server, or in the network infrastructure between the two points.